Refund policy

Return & Refund Policy

At Trendora, we want you to be satisfied with your purchase. If you need to request a return or have an issue with your order, please contact us at dua@jihoda.org.

RETURNS

We accept return requests within 30 days after you receive your order.

To be eligible for a return, the item must generally be in the same condition in which you received it, unused or unworn, with its original packaging and tags where applicable. You may also be asked to provide your order number or proof of purchase.

HOW TO REQUEST A RETURN

To request a return, please contact us at dua@jihoda.org before sending anything back.

Please include:
• Your order number
• The item you want to return
• The reason for the return
• Photos or other information if the item is damaged, defective, incorrect, or different from what you ordered

After we receive your request, we will review it and provide you with the appropriate return instructions.

RETURN ADDRESS

Trendora does not publish a single fixed return address because the applicable return address may be different for each order.

If your return is approved, we will provide the appropriate return address and instructions for your specific order.

Please do not send any product to an address without first receiving return authorization and return instructions from Trendora.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when you receive it and contact us as soon as possible if the item is damaged, defective, or you received the wrong item.

Please provide your order number and clear photos or videos showing the issue so that we can review the situation and determine the appropriate solution.

Depending on the circumstances, the available solution may include a replacement, reshipment, refund, or return.

NON-RETURNABLE ITEMS

Certain products may not be eligible for return, including products that are personalized or customized, certain personal care or beauty products, perishable goods, hazardous materials, and other products that cannot be returned due to their nature.

We will review the eligibility of each return request based on the specific product and circumstances.

SALE ITEMS AND GIFT CARDS

Return eligibility for sale items may depend on the product and the circumstances of the purchase.

Gift cards are non-refundable.

EXCHANGES

We do not offer direct exchanges.

If you need a different product or variation, you may request a return where eligible and, after the return is approved, place a new order for the replacement item.

REFUNDS

Once an approved return has been received and reviewed, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may require additional time to post the refund to your account.

If you have questions about a return or refund, please contact us at dua@jihoda.org.

CONTACT US

For all return, refund, damaged-item, or order-related questions, please contact:

Email: dua@jihoda.org